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Neteller Features & Support

As well as payments and transfers, Neteller also offers a prepaid Mastercard service for purchases. The Net virtual card still avoids the need for using a physical credit or debit card with compatible online sites and can be used in eight currencies: British pounds, US dollars, Euros, Japanese Yen, Australian dollars, Canadian dollars, Danish krone and Swedish krone.

As well as being used for online casino deposits, you can also withdraw your money back into your bank account. However, this is charged at $10 per transaction unless you have signed up for one of the levels of Neteller VIP service – bronze, which requires a $10,000 minimum transaction volume per year, silver at $50,000 or gold at $100,000.

In terms of support options, there is a 24/7 live chat option and a separate VIP support service available, as well as phone support for all users and dedicated national phone lines in Australia, Brazil, Japan, Spain, the UK, France, Germany, Italy and Tunisia. There is also the option to email customer support, although there is a typical response lag time of 24-72 hours.

How to Use Neteller

Neteller’s main USP is that it is easy to use and flexible with payment types. Customers can sign up for a free account via the website in just a few seconds and can then deposit money via a range of methods. Currently, Neteller supports deposits from over 50 methods, including Visa debit and credit cards, HSBC, Pay by Mobile, Caixa and Bitcoin. The fees for all the methods are fixed at 2.5%, although deposits of over 20,000 US dollars are charged at 0% after any necessary currency conversion fees.

Once customers have deposited money into their Neteller account or transferred it in from Skrill, they can then withdraw, spend or transfer money as they wish. Currently, a wide range of online casinos accept Neteller as a payment method. In fact, it is unusual to come across any major providers that don’t accept Neteller.

Advantages of Neteller

One of the main advantages of Neteller is that it cuts out waiting time for transfers into and out of your bank account. Of course, banks often query or hold transactions, especially when related to online gambling, and Neteller is a good way of sidestepping this issue.

In terms of security and trustworthiness, Neteller is a well-regarded, well-established company with significant revenue and compliance, so it is considered trustworthy, especially as it holds a constant amount of trust that is greater than the amount of money that customers have deposited in their accounts. It uses two-step authentication and SSL encryption, and for VIP members, there is a 100% fraud guarantee. Of course, one of the principal reasons that online casino users and general clients use Neteller is to avoid having their private financial information stored online.

This is particularly pertinent for the online casino market, as users will typically have accounts with multiple sites and may be reluctant to have their details spread so widely. Of course, the added advantage here is that users with multiple accounts can keep their gaming money in one single location; their Neteller account. And with the ability to withdraw, there are no issues with access to funds being delayed or withheld should you need them at any point.

With the addition of the Prepaid Mastercard option, you have the option to access your funds online or offline. And for VIPs, there is a range of extra benefits, including 0.8% cashback, increased payment limits and 1.35% cashback with the Neteller wallet booster service. For this reason, Neteller is often used by high-volume traders and high rollers, as so many of the benefits are accessed by being a VIP on one of the three available levels.


Neteller is one of the oldest and best-known e-wallet services out there and one of the most widely used in online casinos. Expect to have to go through ID verification to use their service for online gambling purposes and look out for any restrictions from the casinos themselves in terms of claiming certain casino bonuses. These are standard points with e-wallet providers, though, and overall, Neteller is one of the strongest choices for online casino users.

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