Online Casino FAQ

Here at Playcasino, we want you to enjoy your online casino experience to the max, so we are here to help and support you in every way we can. Our content has been created by real players that have dissected every aspect of the online casino industry by leaving no stone unturned in order to keep you informed on all the latest casino industry news, latest game releases, new online casinos, who the best software developers are, and how you can gamble safely and responsibly online.

How does our FAQ help you?

Below we have created a list of all the most frequently asked questions (FAQ) within the online casino industry. We have divided the FAQ into specific sections so you can easily browse each topic and find answers that relate to the specific subject of online casinos that you feel you need to know more about. If you do not see the answers to your questions, or if you feel we should add more information to our FAQ, then please feel free to email us at [email protected].


In the FAQ below, we will cover FAQs as follows:

  • General
  • Casino
  • Bonus
  • Technology
  • Games


(ex.: "we", "you" the User etc.)

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What is the best online casino to play at?

There is no definitive answer to this question because there are so many great online casinos and so many variables to consider when it comes to your own personal style of play and preferences.

As a general rule of thumb, the best online casinos will offer you the following:

  • A diverse array of casino games you enjoy playing

(Table games, video slots, live dealer games, scratch cards, and so on)

  • Desktop and mobile casinos games
  • Instant play games via your web browser or a downloadable casino app
  • Games from the best software providers (game developers)
  • Rewarding bonuses with fair terms and conditions
  • Payment and withdrawal methods that suit your banking methods
  • A fair gaming platform that is licensed by a trustworthy authority
  • Knowledgeable as well as helpful customer service
  • A variety of options to get in touch with a customer service agent

What is the safest casino?

The safest casinos are licensed by reputable government authorities in your jurisdiction. An example of these would be the UK Gambling Commission (UKGC) which is operated by the British government to protect UK players. In the EU, the Malta Gaming Authority (MGA) follows the rules set out by the EU government to control remote gambling operations and online consumer protection.

How can I be sure the casino is safe?

You can check which licensing authority the casino claims it is regulated by. Then visit the licensing authority’s publicly available website to confirm the casino has a remote gambling license with the said authority. Here at Playcasino, we always cover how safe each online casino is when our team creates casino reviews.

Is it safe to deposit online?

The best online casinos use financial grade SSL security encryption to safeguard your and the casino’s connection to any financial facility that processes online payments. Most casinos run these transactions through specialist third-party processing companies that have fraud detection teams to safeguard the entire process. Once your deposit has been made, your casino balance should then be kept in a separate bank account from the casino’s own financial accounts.

Which online casino has the best payouts?

There are two practical ways to find out which online casinos offer the best payouts:

  1. Look for a page that displays a list of games that also displays the RTP (Return to Player) for every game.
  2. Try to find ‘public’ RNG reports. For example, casinos that are part of eCOGRA publicly display quarterly reports that show the percentage of payouts on each of the casino’s games versus bets made by players.

How Many Payment Methods Can Use and Which Ones?

You can use as many payment methods as the online casino will allow you to in the banking area of your casino account. You can add all of your e-wallets, multiple credit and debit cards, and pre-paid cards.

How can I withdraw money from my casino account?

Checking the casino’s withdrawal methods is very important because not all deposit methods are available as withdrawal methods. The most common withdrawal methods are e-wallets, bank transfers, and withdrawals made to VISA debit/credit cards.

How long will it take to get my money?

Each withdrawal method has a different time limit. On top of this, most casinos will add ‘pending times’ before the transaction is processed. This is usually between 1 hour and 72 hours and is there to allow the casino time to check and approve the withdrawal.

If you ever have problems with any withdrawals from an online casino you signed up for via our recommendation, please feel free to contact the Playcasino support team.

Can I withdraw as much as I want?

Always check the casino’s withdrawal limits before you sign up.

  • Large and well-known casino brands will usually not apply a withdrawal limit
  • However, about 90% of online casinos will have withdrawal limits
  • High rollers/VIP players are given higher withdrawal limits

Do withdrawal limits apply to progressive jackpots or large wins?

Some casinos will state that when you win more than €250,000 in one bet, the casino will pay you back at a rate of €20,000 per month. However, this limit should never apply to progressive jackpots, which should be paid out within 30 to 60 days of the win. This is because the jackpot network being used by the casino is responsible for all progressive jackpot wins.

How can I make a deposit?

You can make a deposit using the casino’s cashier, payment, or deposit area, depending on how your casino labels it. Here you will be able to add your preferred payment methods, such as credit/debit card, e-wallet, bank transfer, prepaid card, as well as numerous other deposit methods.

Where do I find the casino’s gambling license?

All casinos will display and mention their remote casino gambling license in one of the following areas:

  • License logo in the footer
  • Text in the footer
  • FAQs section
  • Terms and conditions
  • casino reviews

Are there limits on deposits (minimum/maximum)?

All casinos will have a minimum deposit amount, and these can vary depending on the payment method you use. However, most casinos do not set a maximum deposit limit. That said, the financial facility you use to deposit may apply a ‘per transaction’ or ‘maximum daily limit’.

Who can I talk to in case I face technical issues while playing?

If the online casino you are playing at has a live chat, then speak with the support team here in real-time. If there is no live chat available, look for email or telephone support. The customer support teams at any reputable online casino will be trained to deal with such issues.

How can I close my account?

Some casinos do not have the option to permanently delete or close your account. Instead, they offer what is called indefinite ‘self-exclusion’, which is irreversible and can be used to ban yourself from playing any games at the casino indefinitely.


What's a welcome bonus?

This is a one-time deal that can be used on your first deposit as a new member. Sometimes the welcome bonus will be spread across your first 2, 3, 4, or 5 deposits. The most common welcome bonus is the ‘deposit match’. For example, if you deposit 100 EUR and the deposit match percentage is 100%, the casino will add 100 EUR added to a ‘bonus balance’ usually with a wagering requirement applied. This gives you 200 EUR to play cash games for the price of 100 EUR.

Here are the most common welcome bonus deals:

What does the term ‘wagering requirements’ mean?

Wagering requirements, a.k.a. ‘play through’, are applied to all casino bonuses unless the casino specifically states that there are ‘no wagering requirements’.

These wagering requirements are put in place to make sure you do not sign up for the casino and then simply withdraw the bonus without playing any games. If you receive a bonus of 100 EUR with a 20x wagering requirement, you need to bet 20x (2,000 EUR) before it becomes available as withdrawable cash.

  • The wagering requirement is also referred to as ‘play through’
  • 20x wagering requirement for a 100 EUR bonus will require 2,000 EUR of bets
  • Once you have ‘played through’ your bonus, you will be able to withdraw it

Do I have to receive the bonus?

If your casino automatically activates any bonus when you deposit, contact customer services to inform them that you would like ‘opt-out’. Other casinos will only give you a bonus if you specifically opt in using a bonus code when you deposit.

How many bonuses can I get?

You will only be able to claim one bonus per deposit. If you have a welcome bonus with multiple deposit stages (first deposit, second deposit, etc.), then you will only be able to claim each stage once. After you have used your welcome bonus, you can look for ‘regular bonus offers’ in the casino’s bonuses and promotions section. Regular bonuses can be activated an unlimited number of times, daily, weekly, monthly, and so on.

How can I become a VIP Player?

Most casinos will reward each bet with COMP points, a.k.a. loyalty points. For example, every 10 EUR bet earns 1 COMP point. In order to get to VIP status, you will need to collect a set number of points. Level 1 VIP may require 100 COMP points, while the highest VIP level could require 10,000 COMP points.

What are free spins bonuses?

When you see free spins bonuses as part of the welcome bonus, regular bonuses, or as a VIP reward, these are free spins available to be played on selected video slot games. Therefore, if you are rewarded 100 free spins, you will be able to use those free spins on real video slot titles. Make sure you read the bonus terms because some free spins come with maximum withdrawals, and winnings may be credited to your ‘bonus money’ balance which will have a wagering requirement.


Should I download the app?

If you prefer to manage your casino account and play casino games using an application instead of using a web browser, then downloading the app is a good option. However, not all online casinos offer this as an option.

What advantages do I have when downloading the app?

Using an app is usually faster than using a web browser. This is because a skeleton version of the code for each game will be downloaded to your device via the app. Invariably having some game code stored locally on your device lightens the load on your internet connection. As a result, apps can speed up your gameplay.

Can I play on Mac?

Some casinos have a Mac casino download app. If not, then you can use Safari or install Chrome and manage your casino account, as well as play games via one of these browsers. The latter option is also referred to as instant play.

Can I play from my mobile device?

Practically every online casino and its games are designed to operate on iOS, Android, and Windows Mobile operating systems. You can either download an app if one is available or access a mobile responsive version of the casino via your mobile device’s Chrome, IE, Firefox, Brave, or Safari web browser. However, you might find that some games available on desktop are not available on mobile.


How many games are available?

There are currently tens of thousands of online casino games that can be played for real money. However, most casinos will offer between 500, and the most we have seen is close to 5,000 games at a single casino. The number of games available will depend on the number of software providers (casino game developers) on your online casino’s platform.

What is the payout %?

Each game has its own payout percentage. For example, online slots are the most diverse casino games with thousands of titles, and so each one will have its own style and theme as well as its own return to player (RTP), which is usually between 85% to 99%. Table games such as blackjack usually have a house edge of 0.5% if you play perfect basic strategy.

What does progressive jackpot mean?

Progressive jackpots are usually very large prize pools that can be won by players when a certain outcome occurs in the specific game being played. The jackpot prize pool itself is not a fixed cash amount, rather, it progressively continues to rise in value. As a result, the more time that passes without the jackpot being won, the bigger the progressive jackpot will grow.

What is an RNG? Is it important?

RNGs are ‘random number generator’ algorithms used in virtual casino games. The RNG’s role is important because it is programmed to produce the same randomness a dealer or croupier would produce in a live casino. For online slots, the RNG holds every possible reel combination possible. It will randomly produce the result of a reel spin when the player presses the spin button. Without RNGS, virtual online casino games would not be reliable or trustworthy.

Which games give me more chances to win?

Games that give you more chance to win are known as ‘low variance’. This means you win small amounts, but you will win often. As a general rule of thumb, the higher the chances of a win, the lower the payout will be.

An example of this would be an outside bet on red or black when playing European roulette that returns even odds (1:1) for a 48.6% chance of winning. At the same time, a much more difficult bet would be an inside bet on European roulette’s ‘high variance’ straight bets (betting directly on a number), which pays (35:1) for a 2.7% chance of winning.

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